Carrie Cross
 MPA, PMC II

Fractional Chief of Staff & Strategic Partner to Mission-Driven Executives

I help CEOs, executive teams, and boards bring their vision to life—especially when complexity is high, resources are tight, and momentum matters. With over 15 years of experience in associations, nonprofits, and education-focused organizations, I specialize in bridging the gap between strategy and execution. My focus is aligning people, processes, and priorities so leaders can lead—and teams can deliver with confidence.

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I often work with executives who have a strong vision but need help turning that vision into a clear, actionable strategy. My role is to bring structure to complexity: aligning goals, improving collaboration, and making sure day-to-day work supports long-term priorities. I’ve led initiatives such as credentialing program launches, team realignment, learning system overhauls, strategic partnerships, and major funding efforts.

A Breadth of Industry & Professional Insight

Adaptability is central to my work. I’ve supported leaders across sectors including credentialing, retail, government, healthcare, tech, and workforce development. I’ve worked with actuaries, L&D professionals, and operations and C-suite teams—earning trust in both technical and mission-driven spaces. 

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Sample clients include Microsoft, Penn Foster, the National Retail Federation Foundation, and the Association for Talent Development. In every case, I work alongside senior leaders to move from idea to execution with clarity and momentum.

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This range allows me to bring fresh perspective while quickly understanding what matters most. Whether navigating regulation or building stronger cross-functional systems, I help teams stay focused and aligned.

How I Work

I’ve led change management in resistant environments, rebuilt KPI systems, and stabilized underperforming business lines. I’ve created performance frameworks, restored team collaboration, and made space for emerging leadership—often during moments of change.

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What I bring to every engagement is equal parts strategic clarity and reliable execution. I ask the right questions, clear blockers, and get the right people aligned. I don’t just help leaders do more—I help them do what matters most. If you're navigating growth or transition and need a steady partner to hold the center—I’d love to talk.

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